Questions I Get a Lot
The description of an item is inaccurate, but I wish to keep the product anyway. What's the move?
That is totally fine! Just give us a shout to let us know and we'll give you a 10% discount on your next purchase with us.
Where are your products manufactured?
Charts are formatted, printed, and binded by me!
Every piece of merch is printed here in the US, but the materials sourced for each product and commissioned designs come from around the world. I did my research on manufacturing partners to make sure that I'm selling the good stuff!
What's up with the shipping costs?
Shipping costs are automatically calculated by Shopify according to weight of the package and the destination. Flat rates are cool and all, but we want to be transparent about what we'd be charging you for.
You don't ship to my country! Will you ever?
If your country isn't listed, there's a good chance I didn't leave you out on purpose! Just send an email to ops@nallstreet.com and I'll set up everything on my end to be able to ship to you! I'll even give you a 10% discount on your next purchase to make up for it.
(Please note that international shipping restrictions should not apply to digital products.)
When will I get my order?
PHYSICAL GOODS:
Nall Street is a one-person operation, and that person is a professional musician who balances their IRL commitments with running this shop. With that, I'll work as quickly as I can to ship your order — but I ask that you give me grace if there are shipping delays, which I'll always announce somehow.
Once it's shipped, you'll receive an email with further information.
DIGITAL GOODS:
You'll receive any digital goods almost immediately after purchase. They'll be sent to the email address that you gave me at checkout. If you haven't received what you ordered in your inbox, send me an email at ops@nallstreet.com and we'll solve the problem together!